HOLIDAY RETURN WINDOW EXTENDED
We know this time of year is all about gifting so we've extended our return window so you can rest easy. All orders placed November 20th through December 20th will have an extended return window. Any returns from orders placed during this time can returned up until January 15th, 2021.
Wild Rye ships via USPS (yep, we’re buying up as many stamps as possible to do our part to save the US Postal Service) - please provide your PO Box address if that is how you get your mail (talking to you mountain town people!)
Once your order has left the warehouse, we’ll send you a shipping confirmation email. You will be able to track your order via the USPS website, using the tracking number provided in the shipping confirmation email.
RETURNS & EXCHANGES
Your gear wasn't to your taste? No problemo!
Returns: We are happy to accept returns no questions asked as long as all products are in new condition with tags still attached within 30 days from purchase.
To return an item, simply write “return” next to the item name on the packing slip and ship it back to the address below. Please note, we are not Amazon, nor do we ever hope to be Amazon, so at this time we do not refund initial or return shipping and handling charges. When sending back products, we recommend using UPS or another service provider which allows tracking; we cannot not take any responsibility for lost packages.
Once received at our warehouse, please allow two weeks for returns to be processed and refunds to appear on your credit card statement - though we try to process them as quickly as possible.
Exchanges: Moving forward, the best way to exchange for a new size, color or product is to head over to www.Wild-Rye.com and place an order for the new item. Please return your original item to the address below and we’ll process a refund for the original item as soon as it’s received at our local warehouse. Please note this can take up to 10 business days after the item is received.
Send all returns/exchanges to:
PO Box 5350 (if shipping USPS)
360 E 9th Street, Unit 2 (if shipping UPS or FedEx)
Ketchum, ID 83340
***Wild Rye can only process exchanges and returns for products purchased directly from wild-rye.com, with an original order confirmation or sales receipt. If you bought from a Wild Rye dealer, please contact them directly.
***Please note we do not refund initial or return shipping and handling charges, and we do not offer pre-paid return labels.
New condition means:
- Tags still attached
- Not worn outside
- Not washed
- No stains - Please please be sure that you are clean when trying on your garments for the first time. We cannot accept returns and exchanges with deodorant or other stains
Wild Rye products are designed for durability and long product life as long as care instructions are followed. We stand by our product so if there are manufacturer defects we offer a lifetime warranty. If your product appears worn out, then it may be time to replace your product and we hope that Wild Rye will be a part of your next buying decision. Damage due to wear and tear such as abrasion, rips, tears, or UV degradation, misuse or neglect is not covered under our warranty policy.
**Zipper and button-related issues have a one-year warranty. We use premium YKK zippers and buttons on all of our products. YKK offers a one-year warranty so we follow the same warranty timeline for zipper and button issues.
**Items purchased at a discount via pro code or through team orders are not entitled to the same warranty policy as retail customer purchases. Those warranty issues will be evaluated on a case by case basis.
Crash Replacement Discount
We have no expectation that a crash will so much as leave a mark, but IF the unforeseeable happens, we’ll take care of you. If you damage your gear within the first 30 days of purchase on wild-rye.com we will offer you a 25% discount to replace your item.
Please email us at email@example.com with photos of warranty issue, proof of purchase including date, order number and explanation of issue.
Please note that final sale items really are final sale. If you have questions about the product prior to ordering to ensure it's what you need, please don't hesitate to email us. We're happy to answer any questions we can.
Even though we have a "no questions asked return policy," we always love to get your feedback! You can send your feedback directly to us by emailing firstname.lastname@example.org and we will pass it on to our designers and developers. Alternatively, you can leave a product review on our website.