Refund policy


RETURN & REFUND POLICY

Returns: 

We are happy to accept returns within 30 days of purchase, no questions asked, as long as products are in new condition. 

New condition means:

  • Tags still attached
  • Not worn outside
  • Not washed
  • No stains - Please please be sure that you are clean when trying on your garments for the first time. We cannot accept returns with deodorant or other stains. No animal hair - No, but seriously. We love furry friends, but cannot accept returns with excessive animal hair as your product will no longer be sellable.


Please note: Items noted as Final Sale, during specific sale periods or otherwise, are not eligible for return and we do not process exchanges. Additionally, we can only process returns for products purchased directly from wild-rye.com. If you bought from a Wild Rye dealer, please contact them directly.



DOMESTIC RETURNS:

Login into your Wild Rye account HERE, select the order you want to make a return for, click “Request Return”. Follow the steps and feel free to provide detailed feedback for us in the notes. Click “Request Return” again when you’re ready to submit. Once our customer service team reviews and approves your return request, you will receive the shipping label via email. We are not Amazon, nor do we ever hope to be Amazon, so at this time, we do not refund initial or return shipping and handling charges. We charge a flat rate of $9.00 for return shipping. 


INTERNATIONAL RETURNS:

Please note that we do not provide shipping labels for international orders. Login into your Wild Rye account HERE to request a return. We will email you further instructions once our customer service team reviews and approves your return.


When will I get my refund? 

Once received at our warehouse, please allow two weeks for returns to be processed and refunds to appear on your credit card statement - though we try to process them as quickly as possible.


EXCHANGES

If you wish to exchange your item, the best option is to place a new order for the correct size, color, or product on www.wild-rye.com. You can simultaneously initiate a return for the unwanted item HERE.