Customer Service Representative

 

• - Position Title: Customer Service Representative                                  
  
• - Employment Type: Part time /  Contractor
• - Location: Ketchum (Sun Valley), ID
• - Application Deadline: September 25th, 2026

About Wild Rye

Wild Rye is a women-led outdoor apparel brand based in Sun Valley, Idaho. We make beautifully designed, technical apparel that empowers women to thrive in the outdoors—from mountain biking and skiing to everyday adventures. We’re a small, scrappy team that cares deeply about our products, our customers and creating a welcoming outdoor community.

The Role

Wild Rye is hiring a seasonal, part-time Customer Experience Associate to support our team during the busy holiday and winter season.

As a member of our front-line customer experience team, you’ll help customers with product questions, fit and sizing guidance, orders, shipping, returns, exchanges and warranty inquiries. You’ll communicate primarily through email on our customer support platform, ensuring every customer receives thoughtful, timely and genuinely helpful service.

This is a hybrid role based in Sun Valley, Idaho. You’ll work from our office two to three days per week, with the flexibility to complete some hours remotely.

We’re looking for someone who loves connecting with people, communicates clearly and warmly, and stays calm and organized when things get busy. Familiarity with skiing, mountain biking and technical outdoor apparel is a big plus—as is enthusiasm for Wild Rye and our mission to welcome more women into the outdoors.

What You’ll Do

• - Respond to customer questions through email and our support platform
• - Help customers select the right products, sizes and fits
• - Assist with orders, shipping questions, returns, exchanges and warranties in Shopify and our ERP
• - Process daily reporting from our warehouse 
• - Troubleshoot customer issues with patience, empathy and resourcefulness
• - Become knowledgeable about Wild Rye’s products, policies and systems
• - Support the broader team with occasional customer experience and operational projects
• - Help maintain Wild Rye’s warm, welcoming brand voice during our busiest season
• - Occasionally package and ship orders and make post office run

What You’ll Do

This is a seasonal, part-time position designed to support increased customer-service needs during the holiday season. Weekly hours will vary based on customer volume:

• - October: approximately 15–20 hours per week
• - November and December: approximately 20–30 hours per week
• - January: approximately 15 hours per week

Some weekend and holiday availability will be required during peak periods. Hours are based on customer demand, thus the weekly schedule may fluctuate.

The role requires working from our Sun Valley office two to three days per week, with some hours able to be completed remotely.

This is a contract position and compensation is $20 per hour. In addition, you will receive access to generous Wild Rye product discounts and industry pro deals. After successfully completing 2.5 months of work, you’ll also receive a Wild Rye ski kit of your choosing (subject to product availability).

About You

You may be a great fit if you:

• - Have customer service, retail or e-commerce experience
• - Are an excellent written communicator
• - Are friendly, empathetic and genuinely enjoy helping people
• - Can work independently, prioritize tasks and manage a changing workload
• - Are comfortable learning new software and systems
• - Have strong attention to detail
• - Are familiar with outdoor apparel, skiing or mountain biking
• - Live locally and are available to work from our office two to three days per week
• - Are available for increased hours during November and December
  

Apply

Please send your resume and a short note sharing why you’re interested in Wild Rye and why you’d be a great fit for this role to careers@wild-rye.com. Applications close September 25th.